The player from Germany had encountered an issue with her withdrawal. After she had Lapalingo redeemed a bonus and verified her account, the casino had cancelled all her winnings, citing an older deposit. Despite our efforts to understand and resolve the situation, the player had failed to respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
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GAME PROVIDERS
Lapalingo’s customer support is available through email (via a contact form) and live chat. You can click on the ‘chat now’ button at the bottom of the screen to start a conversation with an agent. At the time of writing, an exciting Mystery Box promotion was awarding bonus spins to members playing certain slots (Fire Joker, Mystery Joker, Sea Hunter, Banana Rock).
gaming experience with Lapalingo – what users say
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How to Choose the Right Online Casino
These casinos also use Know Your Customer (KYC) checks to confirm players are over the age of 18, and to also verify their identity. This helps prevent underage gambling and stops crimes like money laundering. Our safety and security checks begin with exhaustive background checks. This covers everything from researching who the owners are to identifying player complaints. For example, Top Slot of the Week offers you a chance to win a €10 bonus (with no deposit required) on a selected game. You’ll typically be asked to play the game and comment on it to take part.
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The vast majority of games at Lapalingo sister sites are fully compatible with mobile devices. Modern slots and table games developed with HTML5 run smoothly on smartphones and tablets, maintaining their visual quality and feature sets. Live dealer games stream effectively over stable internet connections, though they may consume more data than other game types. Withdrawal options usually mirror deposit methods, with some exceptions (particularly for prepaid solutions like Paysafecard). E-wallets offer the fastest processing times, with funds typically reaching accounts within 24 hours after approval. Card withdrawals and bank transfers take longer, ranging from 2-5 business days depending on the financial institution.
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